How are your products packaged for shipment?
All products are shipped with bubble-wrapped ensuring protection during shipment.
What if my address was wrong?
Sorry, but we cannot do anything about it. Please take extra care when entering your delivery details as we are unable to change delivery details or resend items which have been sent to the wrong address. If it would be an issue at our end we would fix it asap and send you a new package.
What if the product is lost in the mail?
If the mail service loses your package, we will ship you a new one at our costs.
What are the shipping costs?
Standard Shipping costs $6.99 usd. Express Shipping costs $29 usd or more depends on the weight of the package.
What countries can I ship my order to?
You can ship to any country in the world including United States, United Kingdom, Canada, Australia, Germany, Italy, France, Spain, although shipping carriers and delivery times may vary.
How quickly can I get my hands on what I just ordered with priority shipping?
The delivery times varies depending from where you made the order. On average Standard Shipping is between 8 and 15 business days not including the processing time. Every order is made to order up to 3 weeks time.
Is there tracking available for my package?
Yes, in your order confirmation mail there is a link that allows you to track your package at all times.
Processing Time vs Shipping Time
Please note that processing time (2-3 weeks) is different from shipping time and should be added to the total delivery time. Orders generally take 2-3 weeks to be fully processed (checked, packed, forwarded to logistics and sent forth to the post office).
After your order has been processed, your package will then be picked up by our shipping company for dispatch. An email with your online tracking information will be available on our website.
Processing Time - in very rare instances, may take longer than the stated expected time frame. During busy time like holidays, promotions or other instances processing time might take longer. We do our best to deliver as fast as possible and seek your understanding and patience during such events.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. We aren't responsible for delays due to customs.